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Viewing 7 reply threads
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    • #485333
      Jon Little
      Participant

      Hi All,

      Has anyone had trouble getting the course certificate? When I click the link to download the certificate I get the message “There has been a critical error on this website.”

      Thanks,
      Jon

    • #485375
      Chrissy Durrough
      Keymaster

      Hi Jon,
      I emailed your course certificate to you on February 17. I will resend it now in case it ended up in your spam folder. The website no longer supports automatic generation of the certificates, which is why you are getting that error message. This link provides more directions regarding the certificate process: https://rehabknowledge.com/frequently-asked-questions/
      Thanks!
      Chrissy

    • #485587
      Jackie Gomes
      Participant

      Quick question- Once you get the course certificate, you can still access all course material as usual right?

      Thanks,
      Jackie

      • #486044
        Chrissy Durrough
        Keymaster

        Yes! You’ll retain access until March 31 regardless of when the certificate is issued!

    • #486103
      Jackie Gomes
      Participant

      Thanks Chrissy! Good to know that date!!

    • #488254
      Lesley Baires
      Participant

      Hi Chrissy, I have not yet received my certificate either. Can you please email it to me? Thank you!

    • #488278
      Katelyn Scheulen
      Participant

      Hi Chrissy! I think that I’ve hit all the requirements to receive my certificate, but haven’t received it (and wasn’t in spam). Could you resend it, or let me know if I’m missing something? Thanks!

    • #488312
      Margaret Frank
      Participant

      Hi Chrissy

      Having a similar experience as the above participants. I filled out the course survey last week. Can you please re send the certificate?

      Thank you so much
      Maggie

      • #488323
        Chrissy Durrough
        Keymaster

        Hi Margaret,
        I sent your certificate to the email address we have on file on March 20. I just re-sent it, but maybe check your spam folder in case it is not reaching your inbox.
        Chrissy

    • #488324
      Chrissy Durrough
      Keymaster

      For anyone who is missing your certificate, the most common issue is not completing the complete case-based exam (you can submit the exam without answering any questions to meet this requirement). Please make sure you are completing all the requirements for your certificate, which will automatically notify me to generate your certificate. If you have met all the requirements and not received your certificate within 48 hours, check your spam folder. If you still haven’t received it, feel free to post on here or email me and I’ll be happy to take care of it! Just want to save you some time trying to chase down your certificate of completion. 🙂

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